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Orders
Below are some of are common questions about orders
How do I make a purchase?
Simply browse our collection, select your favorite pieces, choose your size, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the payment steps.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 12 hours of placing it at [email] or WhatsApp [number].
How do I know if my order was placed successfully?
You will receive a confirmation email with your order details right after checkout. If you don’t receive it, check your spam folder or contact us.
Do you offer custom or pre-order items?
At times, we release limited-edition or made-to-order pieces. These will be marked as pre-order on the product page, with estimated delivery times included.
I received the wrong item or my order is incomplete. What should I do?
Please contact us at info@shopagash.com with your order number and a photo of the issue, and we will resolve it as quickly as possible.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
We currently ship within Colombia and United States.
How long does shipping take?
• Colombia: 2-5 business days.
• United States: 5-10 business days.
Once your order ships, you’ll receive a tracking number via email.
How much does shipping cost?
• Colombia: Free shipping on orders over $XXX. Standard shipping rates apply to smaller orders.
• United States: Shipping costs are calculated at checkout based on location.
How can I track my order?
Once your order ships, we’ll send you an email with a tracking number and link. You can also check your tracking status in your [Account Dashboard].
My order is delayed. What should I do?
Once your order ships, we’ll send you an email with a tracking number and link. You can also check your tracking status in your [Account Dashboard].
